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A nation-wide e-Government ICT infrastructure is necessary for the Government to be able to offer country-wide services to citizens. The infrastructure will enable citizens and businesses to access Government information and services without traveling long distances and queuing at government offices. The envisaged ICT infrastructure is confined to government connectivity through LANS and WANS, internet connectivity through use of ISPs.
The Directorate of e-Government is also in the process fully operationalizing the Government Data Centers and also developing a Network Operation Center where all the application from the Ministries and other agencies are expected to reside. This will be implemented under a Government Enterprise Architecture combining data warehousing, reengineering process as well as visualized technologies.
Operational processes like client computing and data center/servers costs comprise the highest IT spending in Government where common applications like desktop applications, anti- virus applications, e-mail systems as well licensing of robust database and web services applications is managed in silos. This has been compounded by individual Ministry running its own procurement processes and executing their own IT projects leading to inefficient use of personnel, procurement capacity, and common services across the Government.
The Directorate of e-Government is therefore implementing Shared Services where common services will be integrated and managed centrally to improve services, relationship to the citizens, reduce overhead costs and duplications as well as for optimal utilization of the ICT human capital thereby increasing transparency and efficiency across the Government. The successful deployment of Shared Services will bring efficient performance within the Government and demonstrate Kenya‘s ability to receive and provide shared technology.